Dear Brian Jackson Dental Community,

Our office is open for you to visit your local dentist! We are open for business and continue to follow the recommendations of the American Dental Association, (, the CDC and OSHA. Your health and safety is our first priority.

Please be understanding with our new check-in policies as they are in place for your safety and the safety of our community:

  1. When you arrive we ask that you call our office (our number is 440-944-7775). We will then advise you to either come in or remain in your vehicle. 
  2. Your temperature will be taken and you be asked to use hand-sanitizer. Anyone with a temperature of 100.4 or higher, will be rescheduled.
  3. Adults, please only bring yourself to your appointment.
  4. If you are a parent bringing your child, please only bring the child with the scheduled appointment.

*The information below may change at any time. *Last Updated: July 22, 2020


Office Address General Dentistry Status Current Hours of Operation Phone Number
2775 Bishop Road, Suite C. Willoughby Hills

Open – starting May 4


Monday, Tuesday and Thursday 8-5 / Friday by appointment 440-944-7775

Frequently Asked Questions

As the spread of COVID-19 continues in our state, we have received several questions from our patients:

Why is Brian Jackson Dental open during a global pandemic when many other businesses are still closed?
In the state of Ohio, dentists are now allowed to serve their patients provided they follow safety protocol. In addtion, dental pain is one of the top reasons for ER visits. As the virus will likely contribute to  emergency rooms facing high volumes, Brian Jackson Dental plays a critical part in providing the healthcare services that are lacking or saturated at this time. We want to do our part in maintaining a healthy community and helping hospitals and emergency departments with the volume of people that need attention.

You can expect that the team of professionals at Brian Jackson Dental will continue to provide our patients with the compassionate care that we all uphold as a standard. We ask that you trust in us and your office team. All of us work together to care for you and your loved ones.


Is it dangerous to seek dental care during a pandemic?
We assure you that our offices adhere to the recommendations provided by CDC, ADA, and Federal and State regulatory bodies to provide you with safe and compassionate care. We will keep you updated should your access to dental care be interrupted due to an inability to safely render our services.


What precautions is Brian Jackson Dental taking to prevent the spread of infection?
Even before COVID-19, infection control in any dental office was and is paramount for the safety of our patients and the team. Even before the coronavirus, our offices followed strict infection control measures put forth by the Centers for Disease Control and Prevention and the American Dental Association.

  • Sanitizing – personnel cleans all public spaces, including treatment rooms, restrooms, and waiting-rooms.
  • Use of medical-grade disinfectant sprays – applied to treatment rooms after every patient is seen (per CDC guidelines), including high touch areas such as chairs, counters, and equipment.
  • Protective Barriers – placed on items such as armrests, curing lights, overhead lights, computer keyboards, and suction tips.
  • Sterile Instruments – dental instruments are sterilized after every patient. CDC protocols are strictly adhered to in assuring proper sterilization of dental instruments.

What extra precautions is Brian Jackson Dental taking to provide safe dental services during this time?

  • We have communicated to our staff the need to stay home if they show symptoms such as coughing, sneezing, and trouble breathing.
  • We are highly recommending team members not travel at this time.
  • We’ve implemented a procedure that screens patients for COVID-19 symptoms or possible exposure. The screening process is done at three points – when the patient books an appointment, when we reach out to confirm an appointment, and once the patient is physically in the office.
  • Increased intervals between and appointments and patients.
  • We are requesting all patients remain in their cars until the doctor is ready to see them.
  • Only patients that are unable to wait in a vehicle are invited to use the waiting room.

Should I reschedule my upcoming dental appointment?
If you or someone you are in close contact with have recently traveled to one of the countries with large outbreaks of COVID-19 (China, Italy, Iran, or South Korea) or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution, wait 14 days until you see your dentist to make sure you have not caught the coronavirus.

If you are healthy, there’s no need to cancel your regularly scheduled dental appointment. We will be in touch with you should it become necessary to reschedule your appointment.


What oral hygiene measures can I take to decrease my personal exposure to coronavirus?

  • Oral Hygiene: Brush and floss your teeth, clean your tongue, swish and spit and gargle with a mouth rinse containing hydrogen peroxide.
  • General Hygiene: Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

    Avoid touching your eyes, nose, and mouth with unwashed hands.

    Avoid close contact with people who are sick.

    Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting sick (

    Clean and disinfect frequently touched surfaces.

We are dedicated to achieving excellence in dentistry through individual quality care. We are committed to our patients to provide this care in a clean, comfortable atmosphere to enhance your overall health.